Effective Date: August 2nd, 2026
Last Updated: August 1st , 2026

MHA Home Care Services LLC, doing business as MHA Home Care (“MHA Home Care,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect
information when you:

•  Visit www.mhahomecareservices.com;

•  Complete a contact, callback, employment, referral, or service inquiry form;

•  Communicate with us by telephone, email, text message, or another electronic

• method;

•  Request information about our non-medical home care services;

•  Apply for employment or submit professional information; or

•  Otherwise interact with our website or business.

This Privacy Policy applies to information collected through our public website and general business communications. It does not replace any client-specific privacy notice, Notice of Privacy Practices, Client Bill of Rights, service agreement, authorization form, or other document that may be provided when a person becomes a client.
 

1. Information We May Collect
Depending on how you interact with us, we may collect the following categories of
information.
Contact and identifying information
This may include:

•  Name;

•  Mailing address;

•  Email address;

•  Telephone number;

•  Preferred method of communication;

•  Relationship to a prospective or current client; and

•  Other identifying information you voluntarily provide.

Service inquiry and care-related information
When you request information about home care, we may collect information such as:

• The prospective client’s name and general location;

•  Requested services;

•  Preferred schedule;

• Mobility or daily living assistance needs;

•  Relevant health, safety, accessibility, or care information;

•  Emergency contact or family representative information;

•  Referral source; and

• Other information you choose to provide regarding care needs.

Please do not submit highly sensitive information through a general website form unless the form is specifically designated as secure form for that purpose. Do not submit Social Security numbers, financial account numbers, insurance identification numbers, medical records, or detailed medical histories through an unsecured contact form.
Employment and applicant information
When you apply for employment or inquire about working with us, we may collect:

•  Contact information;

•  Employment history;

•  Education and training;

•  Licenses, certifications, and qualifications;

•  Professional references;

•  Work availability;

• Résumé or application materials;

•  Responses to screening questions; and

•  Other information relevant to evaluating your application.

Background study information, employment eligibility documents, tax information, and similar sensitive employment records should be collected only through an approved and appropriately protected process.
Communications
We may collect the contents of communications you send to us, including:

•  Emails;

•  Text messages;

•  Voicemails;

•  Contact-form submissions;

•  Questions, complaints, feedback, or service requests; and

•  Records of our responses.

Website and device information

When you use our website, certain information may be collected automatically,
including:

•  Internet Protocol address;

•  Browser and device type;

•  Operating system;

•  Referring website;

•  Pages viewed;

•  Date and time of visits;

•  Approximate geographic region;

•  Links or buttons selected; and

•  Cookie, analytics, or similar technology identifiers.

 

2. Sources of Information
We may obtain personal information:

•  Directly from you;

•  From a family member, authorized representative, guardian, conservator, or

• referral source;

•  From healthcare, social service, community, or professional referral partners

• when authorized or permitted by law;

•  From employment references or screening providers;

•  Automatically through our website and related technologies; and

•  From service providers that help us operate our business.

When providing information about another person, you represent that you are
authorized to provide the information or have obtained any permission required by law.
 

3. How We Use Information
We may use personal information to:

•  Respond to questions and callback requests;

•  Evaluate whether our services may be appropriate;

•  Schedule consultations, assessments, or meetings;

•  Communicate with prospective clients, clients, representatives, referral sources,

• and applicants;

•  Develop and administer service relationships;

•  Coordinate authorized referrals;

•  Process employment applications;

•  Recruit, screen, and communicate with job applicants;

•  Operate, maintain, secure, and improve our website;

•  Understand website traffic and visitor interactions;

•  Prevent fraud, misuse, security threats, or unlawful activity;

•  Maintain business, licensing, compliance, and client records;

•  Investigate complaints, incidents, or disputes;

•  Exercise or defend legal rights;

•  Comply with subpoenas, court orders, licensing requirements, and other legal

• obligations; and

•  Carry out other purposes disclosed when the information is collected.

We will not use sensitive care-related or health information for targeted advertising.

​

4. Cookies and Analytics
Our website may use cookies and similar technologies to support website operation, remember preferences, measure website traffic, identify technical problems, and understand how visitors use the website. We may use services provided by Wix, Google Analytics, or similar technology providers. These providers may receive technical information such as an IP address, browser information, device information, website activity, and cookie identifiers. Where available, you may manage non-essential cookies through our cookie banner or cookie settings tool. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how the website functions. We do not intentionally place advertising trackers on pages or forms used to collect detailed care or health information.

 

5. How We May Disclose Information
We may disclose personal information to the following categories of recipients. Service providers We may use companies that provide:

•  Website hosting and development;

•  Secure email and office productivity tools;

•  Customer relationship management;

•  Scheduling;

•  Telephone or text communication;

•  Data storage and backup;

•  Website analytics;

•  Information security;

•  Employment application processing;

•  Background screening;

•  Billing or payment processing; and

•  Professional consulting.

These providers may access information only as reasonably necessary to perform services for us and subject to applicable contractual or legal requirements.
Authorized family members and representatives
We may communicate with a family member, guardian, conservator, legal representative, emergency contact, or other authorized person when permitted by the individual or applicable law.
Referral and care coordination partners
With appropriate permission or as otherwise permitted by law, we may disclose relevant information to healthcare providers, social workers, case managers, senior living communities, hospitals, rehabilitation providers, community organizations, or other professionals involved in a referral or care coordination process.
Professional advisers
Information may be disclosed to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.
Government and regulatory authorities
We may disclose information when required or permitted by law, including to:

• The Minnesota Department of Health;

•  Law enforcement;

•  Courts;

•  Government agencies;

•  Adult or child protection authorities;

•  Licensing or regulatory agencies; and

•  Other legally authorized recipients.

Business transactions
Information may be disclosed in connection with a merger, financing, sale, reorganization, transfer of assets, or similar business transaction, subject to appropriate safeguards.
 

6. Sale and Targeted Advertising
MHA Home Care does not sell personal information for money. We do not knowingly sell sensitive personal information or health-related information. We do not use sensitive care-related or health information for targeted advertising. Website analytics providers may process limited technical data to help us understand website use. Where applicable law classifies a particular disclosure as a sale, sharing, or targeted advertising activity, eligible individuals may submit an opt-out request using the contact information below.
 

7. Minnesota and Other Privacy Rights
Depending on applicable law and your place of residence, you may have the right to request that we:

•  Confirm whether we process your personal information;

•  Provide access to categories of personal information we maintain;

•  Correct inaccurate information;

•  Delete certain information;

•  Provide certain information in a portable format;

•  Provide information about third parties to whom data was disclosed;

•  Restrict or object to certain processing;

•  Opt you out of the sale of personal information;

•  Opt you out of targeted advertising;

•  Opt you out of certain automated profiling; or

•  Review a decision concerning a previous privacy request.

These rights may be subject to verification, legal exceptions, record-retention obligations, and limitations under applicable law. For example, we may be required to retain information needed for licensing, employment, client records, legal claims, fraud prevention, or regulatory compliance.
 

Submitting a request
To submit a privacy request, contact us at:
Email: care@mhahomecareservices.com
Telephone: (515)-701-3021
Mail: MHA Home Care Services LLC, 8400 Normandale Lake Blvd, Suite 920,
Minneapolis 55437

Please write “Privacy Request” in the email subject line or at the top of your written
request.
We may ask for information reasonably necessary to verify your identity and authority. An authorized representative may submit a request on your behalf, but we may require documentation showing that the representative is authorized to act for you. Appeals When applicable, you may appeal a decision concerning your request by emailing care@mhahomecareservices.com with the subject line “Privacy Request Appeal.” Include the original request, the response you received, and the reason you believe the decision should be reconsidered. We will not unlawfully discriminate against you for exercising an applicable privacy right.

8. Health Information and HIPAA
Some information collected during a care inquiry or client relationship may concern a person’s health, functional abilities, or care needs. Whether particular information is considered protected health information under the Health Insurance Portability and Accountability Act depends on the circumstances and whether MHA Home Care is acting as a HIPAA-covered entity or business associate. When HIPAA or another health-record privacy law applies, we will handle the information according to the applicable requirements. Clients who are entitled to a separate Notice of Privacy Practices will receive that notice through the appropriate admission or service process. This general website Privacy Policy is not a substitute for a Notice of Privacy Practices or a written authorization for the release of health records.

9. Text Messages and Telephone Communications
When you provide a telephone number, we may use it to respond to your inquiry, return your call, discuss requested services, communicate about an application, or provide administrative information. Text messages and ordinary email may not always be fully secure. Please avoid sending highly sensitive personal, financial, or health information by ordinary text or email. Where required, promotional or marketing text messages will be sent only after the appropriate consent has been obtained. You may reply STOP to an automated text message to opt out and HELP for assistance. Message and data rates may apply.
 

10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, licensing, contractual, accounting, insurance, employment, dispute-resolution, and recordkeeping requirements. Retention periods may vary depending on whether the information relates to:

•  A general website visit;

•  A service inquiry;

•  A prospective or current client;

•  A former client;

•  A referral relationship;

•  A job applicant;

•  A current or former employee;

•  A complaint or incident; or

•  A legal or regulatory matter.

Client and personnel records will be retained according to applicable Minnesota home care requirements, other applicable laws, and our record-retention policies. Information may be retained longer when needed for litigation, investigations, audits, fraud prevention, or compliance obligations. When information is no longer reasonably necessary, we may delete, destroy, anonymize, or securely archive it.
 

11. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction. Safeguards may include:

•  Access controls;

•  Password protection;

•  Multi-factor authentication;

•  Secure business accounts;

•  Staff confidentiality requirements;

•  Device and document security;

•  Vendor management;

•  Secure disposal procedures; and

•  Privacy and security training.

No website, email system, storage system, or internet transmission can be guaranteed to be completely secure. You should use care when submitting information online.
 

12. Children’s Privacy
Our website is intended for adults seeking information about home care services, employment, or business relationships. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. A parent, legal guardian, or authorized representative who believes that a child has provided information through the website should contact us so that we can review and, when appropriate, delete the information.
 

13. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the content, privacy practices, security, or availability of websites we do not control.Review the privacy policy of each third-party website before providing personal information.
 

14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, website, services, vendors, or legal obligations. The revised policy will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through an additional notice when appropriate.
 

15. Contact Us
Questions, privacy requests, or concerns about this Privacy Policy may be directed to:
 

MHA Home Care Services LLC
Doing business as MHA Home Care
8400 Normandale Lake Blvd, Suite 920
Minneapolis, Minnesota 55437

Telephone: (515)-701-3021
Email: care@mhahomecareservices.com
Website: www.mhahomecareservices.com