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Frequently Asked Questions

Answers to the questions families ask us most

Still have a question that isn't answered here? Reach out — we're happy to talk it through.

Elderly Couple Meeting

Getting Started

Call us or request a free consultation online. We'll learn about your needs and walk you through next steps — no pressure, no obligation.

We'll ask about daily routines, preferences, and the kind of support you're looking for, then answer any questions you have about scheduling and services.

Timing depends on caregiver availability and your family's schedule. We'll give you a clear timeline during your consultation.

Senior Couple Smiling

Costs & Payment

Pricing depends on the type and frequency of care needed. We'll go over cost details clearly during your free consultation so there are no surprises later.

Coverage varies by provider and policy. We're happy to talk through payment options and help you understand what to check with your insurance provider.

We aim to keep scheduling flexible. We'll discuss what makes sense for your family's needs during your consultation.

Senior Couple Working

Caregivers & Safety

Caregivers are reviewed before being matched with a client, and we aim to keep the same caregiver consistent for each family whenever possible.

Let us know and we'll work with you to find a better fit. Your comfort and trust matter to us.

Yes. MHA Home Care maintains active business liability insurance to help protect our clients, caregivers, and company. Proof of insurance is available upon request

Elderly Care Interaction

Licensing & Scope of Care

Licensing information will be updated once available. We provide non-medical home care and support services in accordance with Minnesota state guidelines.

No — we provide non-medical home care and support services, not clinical or nursing care. For medical needs, please consult a licensed healthcare provider.

We serve the Minneapolis–Saint Paul metro area, including Minneapolis, Saint Paul, Bloomington, Edina, and many surrounding communities. See our Service Area page for the full list.

Outdoor Wheelchair Interaction

Not sure which service fits your family?

Reach out today and we'll walk you through how we work.

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